Effective 2026-09-15 · Publisher: Res-Q Space · Contact: [email protected]
This Privacy Policy explains how Res-Q Space (“we”, “us”, or “the app”) collects, uses, shares, stores, and protects personal and sensitive user data when you use our mobile apps (iOS and Android), website at https://www.res-q.space, and related APIs. By using Res-Q Space, you agree to this policy.
1. Who we are
Res-Q Space is a travel preparation app that helps you build airport briefings, checklists, and lessons for your trips. For privacy questions or requests, email [email protected].
2. Data handling overview
We are committed to secure handling of personal and sensitive user data:
Encryption in transit: All connections to our API and website use HTTPS/TLS.
Least data: We collect only what is needed to run accounts, trips, OCR, subscriptions, and product analytics.
Ticket photos: Optional boarding-pass images are processed in memory for OCR (to read flight routes). We do not persist ticket images on our servers after parsing, and we do not log full image contents.
On-device storage: Trip prefs, favorites, and coach history may be stored locally on your device (for example in SQLite). Sync to our servers occurs when you are signed in and online.
Access control: Server access is limited to operators who need it to run and support the service.
No sale of personal data: We do not sell your personal information.
3. Information we collect
Account and identity
Email address, name, and profile photo URL when you sign in with Google and/or Sign in with Apple (platform-dependent).
Authentication tokens needed to keep you signed in.
Trip and app content
Airports and routes you select or that we derive from ticket OCR.
Favorites, search history, wallet/loyalty preferences, checklists, and coach conversation history you create in the app.
Optional photos
Boarding-pass photos or PDFs you choose to upload for OCR. Images are processed for route extraction and are not retained as permanent server-side media after processing.
Subscriptions and purchases
Subscription status and product identifiers via Apple App Store, Google Play Billing, and RevenueCat (entitlement status such as Premium). We do not receive your full payment card number.
Analytics and diagnostics
Product analytics via PostHog (for example screen views, feature usage, device/app metadata) to improve the product. Analytics may be linked to your account when you are signed in.
What we do not collect
Precise GPS location, contacts, browsing history outside the app, or advertising identifiers for ads.
4. How we use information
Provide and secure your account and sync trip data across devices.
Build airport briefings, lessons, checklists, compare views, and AI coach responses.
Parse optional ticket images to detect airports on your itinerary.
Process and restore Premium subscriptions.
Understand product usage and fix bugs (analytics).
Respond to support and privacy requests.
Comply with law and protect against fraud or abuse.
5. How we share information
We share data only with processors that help us operate the app:
Google — Sign-In / identity (Android and optional web).
Apple — Sign in with Apple and App Store billing (iOS).
Google Play — billing and distribution (Android).
RevenueCat — subscription entitlement management.
PostHog — product analytics.
Infrastructure providers — hosting our API and website under our control.
We may disclose information if required by law or to protect rights, safety, or the integrity of the service. We do not share personal data for third-party advertising.
6. Retention
Account and synced trip data: kept while your account is active.
After account deletion: personal account data is removed as described on our account deletion page; some records may be retained where required for legal, tax, or fraud-prevention reasons.
Ticket images: not stored long-term on our servers after OCR processing.
Analytics: retained in aggregated or identified form according to our analytics provider settings and our operational needs.
Sign out / clear local data: Sign out in Profile; uninstalling the app removes local device storage.
Subscriptions: Manage or cancel in App Store or Google Play subscription settings. Deleting your app account does not automatically cancel store subscriptions.
Depending on your region, you may request access, correction, or deletion of personal data by emailing [email protected].
8. Children’s privacy
Res-Q Space is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact [email protected] and we will delete it.
9. International transfers
We and our processors may process data in countries other than where you live. Where we do, we use appropriate safeguards consistent with applicable law and the nature of the service.
10. Changes
We may update this policy from time to time. The “Effective” date at the top will change when we do. Continued use of the app after an update means you accept the revised policy.